Integrating Shopify

Capabilities

Cyera's Shopify integration provides the following capabilities:

Product	Capability
Cyera Privacy	Request Types Access, Deletion Identifier Categories Email

Before You Start

To successfully configure this integration, please ensure you have sufficient privileges:

• Shopify User Role: Shopify Store Owner

Get Shopify Shop Name

1. Log in to your Shopify Store's Dashboard.
2. Locate your Shop Name, which can be found in your Shopify URL, formatted shopname.myshopify.com
   • If your Shopify URL is cyera.shopify.com, your shop name will be cyera

Connect to Cyera

1. In Cyera, navigate to Integrations and select Configure New Integration to search for Shopify.
2. Enter your Shop Name.
3. Select your desired Deletion Behavior.

Shopify Deletion Behavior Configuration

By default, Shopify won't erase personal data if the customer has made an order in the last six months (180 days) in case a chargeback occurs. If a request for erasure is submitted during that time, the request in Cyera will remain in a pending state until the required time has passed and data can be deleted.

If you select, "Mark integration as complete when a deletion request is successfully submitted":

• The Shopify Integration will be marked as "complete" as soon as the deletion request is submitted to Shopify.

If you select, "Continue processing until the deletion request is completed (default behavior)":

• The Shopify Integration will show a "processing" status until the Shopify deletion is complete.

4. Select Configure Integration.
5. Select Install App when redirected to Shopify, and authorize the necessary permissions to Cyera:

Required Scopes

• read_customers
• write_customers
• write_orders
• write_customer_data_erasure
• read_orders
• read_all_orders
• read_checkouts
• read_content
• read_assigned_fulfillment_orders

Troubleshooting

If you are unable to successfully connect the integration, review these common troubleshooting steps:

Ensure Required Permissions Are Granted on API Keys/Resources

Cyera checks required permissions and scopes on API keys/resources used by each integration. If all necessary permissions are not granted, new connections will fail.

Review Required Account Types and User Roles

If users do not have the necessary permissions or the minimum required user role in the connecting system, the connection to Cyera will fail. Additionally, connections will fail if your account type does not match the one required by the integration.

See Before You Start to review these requirements.

Technical Details

Access Type	Synchronous
Deletion Type	Asynchronous (Whole Record)

API Documentation

Learn more about this API implementation and Cyera functionality in our API Integration Documentation.